Oracle CX Service Implementation Services
Spectrum7 is a gold partner with Oracle and has a team of experts trained and certified to implement Oracle CX Service cloud. With over 20 successful implementations, our team has the right mix of functional and technical experts to help you go live in the shortest time frame.
Use Cases
Get complete 360 degree view of your assets in the field. Details including warranty information, ownership information etc can be monitored and tracked.
Manage your service engineer workforce by dynamically allocating service tasks, generating route plans, tracking service engineer movement and providing details of spare parts at the service engineer's fingertips.
Manage warranties of your products easily. Automatically check warranty status once a service ticket is raised and automatically advise customer. Service engineer is equipped with the latest details of the warranty status in order to deliver highest levels of customer service.
With an integrated portal, customers have an option to utilize the portal to order spare parts/consumables as per their convenience. Transparency can be brought to sales and management of spare parts.
Annual Maintenance Contract for your products can be configured in Oracle CX Service Cloud. Details about products under AMC and those that aren't can be determined at a glance. Service engineers know exactly which asset needs to be serviced FoC and which need not be.
Understand a customer from all possible angles - service history, asset ownership details, spare parts consumption, c-sat score etc. Help customer choose the right option in the shortest period of time.
With Spectrum7's mobile app, organizations can track service engineers, install geo fences, optimize routes for service engineers as well as provide complete details of the customer and asset on the service engineers mobile.
Customers can reach service across multiple channels - chat, call centers, web portal, mobile app and sms. Information from various channels are aggregated and displayed in a helpful dashboard to allow the best action to be taken.
The Spectrum7 Advantage
Industry SMEs
Spectrum7’s engagement model involves a comprehensive discovery process. Our process consultants will engage with your business owners to understand your current process and chalk out a detailed process map identifying the “to-be” state.
Certified Workforce
Spectrum7’s Oracle certified implementation specialists work on your project to ensure that red flags as well as issues are sorted out and minimal surprises come out at the end.
Oracle's Process
Oracle’s detailed Unified Methodology is followed during implementation. The documents as well as milestones and deliverables are as per Oracle’s definition, leading to a world class definition.
Get in touch with us...
Our consultants are ready to help you on your service automation journey. Do get in touch by filling in the form below.
